THE LAUNCH OF MARKY’S NEW WEBSITE
The team at Marky’s is extremely excited to announce the launch of our brand-new website. We are delighted to convey that after months of hard work, and after 40 years of excelling in the gourmet food industry, our online, one-stop shop for gourmet food is now better than ever.
Our goal with this newly designed website is to display our commitment to continuous innovation and to curate a hassle-free, user-friendly shopping experience for our trusted, valued customers while highlighting our vast product assortment. Likewise, we wanted to accentuate our brand, its legacy, and all of the far-reaching branches of our company and business partners.
Newly featured aspects include the ability to check out all of our retail and restaurant locations, access to Executive Chef and Top Chef Season 19 winner, Buddha Lo’s, very own recipes using some of our finest ingredients, and the option to inquire about events, catering, and brand partnerships with Marky’s.
We hope you enjoy our new, minimalistic, intuitive, and modern design that makes it easy to navigate through our wide selection of products and also helps you access helpful information with ease. Simultaneously, we hope that our sleek, redesigned logo is a reflection of this transformation.
While we have tried our best to ensure the migration process is as seamless as possible, there’s a slight chance that our existing customers might face some minor inconveniences. We hope you bear with us as we navigate this transition together–in the meantime, our customer support team will quickly resolve them.
ACCOUNT RELATED QUERIES
If you are an existing customer your account details and addresses have been migrated to the new website. You will have to reset your password to login as a customer on our new site. Please follow the below procedure to reset your password:
- Click on the “Sign In” button on the top right of the screen
- Click on “Forgot Password”
- Type in your email and click “Reset”
- You will receive an email with the password reset link. (Please check your junk folder too in case you didn't get it.)
- Click on the link and follow the steps to reset your password
- You can now login to your Marky’s account with the new password and start shopping
If you are a new customer and visiting our site for the first time, please follow the steps below:
- Click on the “Sign Up” button on the top right of the screen
- When prompted, fill in your details to create an account
- Once your Marky’s account is created, you can login and start shopping
Note: You can also place an order without creating an account on the website.
ORDER RELATED QUERIES
All customer information along with addresses will be migrated to the new website. Order related history from the old website won’t be migrated, but any in-progress, unfulfilled orders you may have placed before 9 PM EST 06/21/2022 will be delivered to you as expected and on time. In case of any cancellations/returns/exchanges that are still in process, please get in touch with our customer service team at firstname.lastname@example.org.
Active Gifts Promotions
In case of any queries regarding active promotions that you may have had access to before 9 PM EST 06/21/2022 and hadn’t used, you can reach out to our customer service team. If you have purchased a gift card before 9 PM EST 06/21/2022, unfortunately, the gift card code can’t be redeemed on our new website. But, no need to worry, you can reach out to our customer service team at email@example.com and they will ensure you are taken care of.
Note: We have some specially curated offers and discounts for customers placing orders on our new website. Don’t forget to check them out
In case of any other query please reach out to our customer service team using the contact form here.