ENJOY 15% OFF delicious Finca Helechal Ibérico Pork - SHOP NOW

FAQ

Caviar

Caviar is a highly perishable delicacy and should be stored in cold, refrigerated temperatures (26°- 38° F) with minimum air exposure.

For the utmost quality, we recommend leaving the caviar in your fridge UNOPENED until you’re ready to consume it.

Marky’s Caviar is freshly packed per order and is recommended to be consumed within the first 3 days of receiving the product for optimal flavor and quality.

However, an UNOPENED tin of sturgeon caviar has a refrigerated shelf life of 4-6 weeks, while non-sturgeon caviar has a refrigerated shelf life of 2 weeks and a frozen shelf life of up to a year.

Once opened, caviar can retain its freshness anywhere from 5 to 7 days.

Black sturgeon caviar should never be frozen. However, all non-sturgeon caviar such as salmon roe, trout roe, tobiko, masago, etc., can be put in the freezer. If you decide to freeze your non-sturgeon caviar to serve it at a later time, keep in mind that the caviar may lose its texture, egg size, and flavor profile upon thawing.

 Fish roe that is from a sturgeon is considered black caviar because the eggs are commonly darker in color. Red, orange, and even yellow fish roe from salmon and trout is known as red caviar despite not actually meeting the traditional definition for caviar. See more on the difference between black caviar and red caviar here.

We ship all of our refrigerated and/or frozen products with enough ice packs to keep the package cool for the duration of time it takes for it to arrive to your home. The gel packs are designed to be melted by the time you open your package and are ready to put your caviar into the refrigerator.

Marky’s Caviar may be served in numerous ways according to one’s personal preferences. A traditional way to serve caviar would be on top of a blini with a dollop of crème fraiche, alongside a glass of champagne or a shot of vodka. Additional accompaniments can range from hard boiled eggs, to quail eggs, to green onions, but the possibilities are endless. Caviar pairs seamlessly with almost any food that can use a touch of brine in flavor. We suggest serving your caviar using a mother of pearl spoon to ensure an ideal flavor. Using a metal spoon to serve caviar may result in an unsavory, metallic flavor due to oxidation. You should keep your caviar over ice when serving, we recommend investing in a caviar server to do so.

Not all types of caviar are considered Kosher. Marky’s Caviar currently offers its valued customers two 100% Kosher Certified caviar options, including the Black Whitefish Caviar (16 oz) and Salmon Roe (2.2 lb). Both caviars come with a Kosher Certified symbol to assure consumers that both the actual product and the production of it adhere to all Kosher Law requirements.

Explore our fine collection of Kosher Caviar.

Yes, pregnant women can enjoy the wonderful taste and benefits of caviar, but only if the caviar is pasteurized. Marky’s Caviar would be glad to pasteurize your caviar upon request, if needed, by placing a pre-order with one of our customer service representatives.

General And Account Info

We have a variety of locations that you can find here.

You can use our Contact Us page to send us an inquiry or reach us by phone or email.

Visit the home page of Marky’s and in the upper-right-hand corner, click ‘Sign Up’ to create a new account, otherwise, for existing users, use the 'Sign In' button.

If you forgot your password while signing in, click the ‘Forgot Password’ button below and follow the steps to reset your password. If signed in and wanting to change your password, visit ‘My Account’ > ‘Customer Info’ > and check the ‘Change Password’ button below

Sign into your account and visit ‘My Account’ > ‘Address Book’ to do so.

Sign into your account and visit ‘My Account’ > ‘Orders’ and select the respective ‘Order ID’ to access information regarding a specific, past order.

In order to ‘Favorite’ items with the heart icon and add them to your wishlist, you need to sign up for an account with Marky’s. To access your wishlist, visit ‘My Account’ > ‘Wishlist’.

We encourage those interested in keeping up with Marky’s, our new locations, new products, collaborations, and other interesting developments by signing up to receive our email newsletter under ‘My Account’ > ‘Newsletter’ and selecting the ‘General Subscription’ checkbox.

Ordering

You can modify your order by contacting us through the 'Contact Us' page.

You can modify the shipping address of your order before we have processed (packed) it, by updating it under the 'Change Address' option which is available under the ‘Orders’ section of your customer account.

If your most recent order is not showing after successful payment, please be rest assured & try checking after 10 minutes. If it still does not show up, you should contact us through the 'Contact Us' page.

Shipping

To check the status of your order please select "Track your order" or go to 'My Account' > 'Orders' after logging in to your account. The status of your order will appear as well as the tracking information if the package has already been shipped.

Yes, Marky's uses special, secure temperature and humidity controlled packaging technology to ensure the safe transportation of food to its destination.

We are sorry to hear that you received a damaged product. Although we try our best to bundle our products with packaging material to avoid damage, there are rare cases when something goes wrong while in transit. If your package has arrived damaged or tampered with, please contact the carrier (usually UPS) and our Customer Service Department. Any delay in contacting UPS and Marky's makes it more difficult to file a claim. Please keep all packaging and items exactly as they arrived.

Yes, we offer Saturday delivery for an additional charge of $16 added to the cost of Next Day Air Shipping (excluding the additional fee for heavier packages). To place an order for Saturday delivery, it must be placed before 11 AM ET the day prior to the intended delivery (Friday) and you can check the Saturday delivery box in your cart in order to do so. Note: not all geographical locations are available for Saturday delivery (ex. Hawaii is excluded).

We are unable to ship packages for delivery on the following holidays or the day after: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

We can accommodate a specific delivery date but not a specific time. Packages are usually delivered in the morning, but we cannot guarantee what time UPS or the respective shipping carrier will arrive on a given day.

Cancellations

If the order of the item(s) that you want to cancel has not been shipped yet, you can cancel the order directly by going through ‘My Account’ > ‘Orders’ > Select the correct ‘Order ID’ under ‘Order History’ > ‘Cancel Order’ after logging in, or by contacting the Marky's support team in the Contact Us page.

Orders may be cancelled up until 10 AM ET the day prior to the intended delivery date (holiday exclusions apply). For example, if you are expecting your order on Friday, you many cancel your order without any charges if you do so by 10 AM ET that Thursday (the day prior).

If cancelled before 10 AM the day prior to the intended delivery date, there are no separate charges for cancelling an order or item(s) from your order.

Yes, shipping charges will be refunded if the complete order is cancelled. However, if only part of your order was cancelled and the rest of your item(s) are still being shipped, the shipping charge will not be refunded.

Returns and Exchanges

All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If, for any reason, you are not satisfied with your purchase and have identified a quality related issue, you can return it within 24 hours for an exchange or refund of the purchase price of the products only (less shipping and handling costs). Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim. If you choose to return, for credit, an unopened, unused item, a 15% restocking fee will be applied to the value of the product and deducted from your return.

All returns must be shipped to:

Marky's

ATTN: Receiving Dept

1000 NW 159th Drive

Miami, FL 33169-5806

We recommend checking your email to be updated on the status of your return request. Otherwise, you can also visit ‘My Account’ > ‘Return Request’ to do so.

If a returned item(s) is (are) inspected and found to be used, damaged, or partially consumed, you will not be eligible for a refund. We do not accept responsibilty or provide refunds on any perishable items that were not collected at the time of arrival, not refrigerated, or not cared for after delivery. Nevertheless, there are special circumstances in which case we will issue a refund depending on all factors. Please contact our customer service department for more details.

In the case of a return/replacement, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving and verifiying the products returned. Note: it may take an additional 2-3 days for the amount returned to be reflected in your account.

Gifts and Promo Codes

Enter the gift card and/or promo code at checkout, when prompted, under ‘Order Details’ > ‘Gift Card’ and/or ‘Order Details’ > ‘Promo Code’.

You can check the balance of a gift card by entering the gift card information here or contacting our customer service department if you find any issues with this through the Contact Us page.

Gift cards can always be bundled with a promotion code. However, oftentimes, you cannot bundle multiple promo codes. This is case-specific and dependent on the promotions we have running.

Oftentimes, exclusions apply to promotion codes, ex. Free Shipping on orders consisting of ONLY caviar on an order totaling $250+ means this offer doesn’t apply to any orders that contain items in addition to caviar. So, please be sure to check if exclusions apply. If your gift card or promo code is still not working, we recommend speaking to one of our customer service representatives by contacting us through the Contact Us page.