FedEx Service Impact of COVID-19
We will continue to operate under state-of-emergency and shelter-in-place orders recently issued in the U.S.
These restrictions are disrupting the global supply chain.
To continue providing the best possible service during this time, FedEx suspended its consistent Delivery Time and its Money Back Guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services until further notice according to an announcement on the company's website. "The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting our ability to meet our high standards of service," reads the notice.
Please, discover more detailed information from FedEx Service Impact of COVID-19 letter.