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Shipping & Handling Policy
1.
The shipping and handling charges listed
below apply only to orders within the Continental United States.
For shipping to Alaska, Hawaii, US Territories and for international
orders, please contact our Customer Service at 1-800-722-8427.
2.
Perishable Items are marked on our website with an asterisk
(*).
They are shipped via FedEx/UPS Priority Overnight.
Perishable
Items S&H Fees
|
Net
Weight Up
to 1 lb
|
| Florida |
$18.00 |
| Other
States |
$24.00 |
| Each
additional lb of gross weight |
Add
$2.00 |
3.
Non-perishable Items are shipped via UPS Ground delivery service
(3 - 7 days).
Non-perishable
Items S&H Fees
|
Net
Weight Up
to 1 lb
|
| Florida |
$6.75 |
| Other
States |
$9.75 |
| Each
additional lb of gross weight |
Add
$1.00 |
4.
Combining perishable and non-perishable items:
If you decide to combine perishable and non-perishable items from
your order in one shipment, the entire order will be classified
as perishable. Please refer to the Perishable Items Shipping Charge
chart to calculate the shipping fees.
5.
Order deadlines: Orders will arrive next
day if placed before 2:30 PM EST Monday through Thursday. Orders
placed Thursday after 2:30 PM EST will arrive on the following Tuesday.
Saturday deliveries are available for the extra charge of $10.00
for perishable shipments only and must be placed by Friday 2:30
PM EST. Due to shipping limitations, we are unable to ship packages
for delivery on the following holidays or the day thereafter: New
Year's Day, President's Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving, Christmas.
6.
Products freshness: Due to possible delays in the transportation
process, part of the product may be frozen to preserve freshness.
Some product has been subjected to thermal treatment to preserve
it's freshness and taste.
We
ask that you (or someone else) are available at the delivery address
to sign for the package and refrigerate perishable items upon delivery
as soon as possible. In case you choose to leave the package at
your door Marky's Caviar will not take responsibility if perishable
items spoil. To feel the genuine flavor and real freshness of
fine gourmet products, please make the essential preparations in
advance.
7.
Returns and Exchanges: All
merchandise is guaranteed to be fresh and should be inspected immediately
upon arrival. Credit will not be granted if unsatisfactory items
are discarded or partially consumed. Please keep all packaging intact
for any returns. All claims must be made within twenty-four hours
of receipt of shipment and a return authorization code will be issued.
Once the claim is received and accepted by Marky's, we will automatically
re-ship merchandise. No returns will be accepted without this code.
ALL RETURNS MUST BE SHIPPED TO:
Marky's
Attn: Customer Service
687 NE 79th Street
Miami, FL 33138
For
more information about shipping, email
us or call us at 1-800-722-8427 or at the phone numbers
on our contact page during regular
business hours.
Important!
Please
inspect arrived package and products as soon as they arrive
to your door!
If
your package has arrived damaged or tampered with, please
contact the carrier (UPS or FedEx) and our Customer Service
Department. Any delay in contacting the carrier and our
Customer Service Department makes it more difficult to file
a claim. Please keep ALL packaging and items EXACTLY AS
THEY ARRIVED.
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